Top » Catalog » FAQs


How soon can I receive my order?
    - If you order a customized banner, you can receive within 5 business days after you approve the print out.
    - If you order a non-customized banner, you can receive within 5 business days after you place the order.
Can you explain about shipping for orders?
    We ship orders through US Postal Service Priority Mail or Priority Mail EXpress.

    - Priority Mail takes 2-4 days normally. (Sometimes delayed accidentally)
    - Priority Mail Express takes 1-3 days. (Guaranteed on-time delivery by US Postal Service)
    - 2 day handling is not included on the expected delivery time above.

I don't have a PayPal account. Can I pay with my credit or debit cards?
    Yes, you can pay with your credit or debit cards via PayPal.
How can I find banners I ordered before on your site?
    If you know your item numbers or item names, click on "Search products" menu and type it in the box of search criteria and then click on "Search" button.
What kinds of font do you have for custom designed banners? What are file preparations for large format prints?
  • Image resolution: 72-100 dpi
  • Color mode: CMYK
  • Available file types: any bitmap image files(TIF, TIFF, JPG, JPEG, PSD, etc), curved Corel Draw, EPS, PDF
How can I send you graphic files?
    Please send us your files by email.
Are full color printed banners water resistant?
    Yes, they are.
Do you provide delivery services for local customers?
    No, we don't.
Do you ship worldwide?
    No, we don't. We ship to the U.S. only.
How do you pack prints to ship?
    We pack prints using hard mailing tubes or USPS Priority Mail boxes.

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