We will be out of the office from June 17, 2021 to June 24, 2021. All received orders and emails during this period will be responded when we reopen on the 25th. We apologize for any inconvenience this might cause.

FAQs

How to process orders?



What is a layout service fee?
    If you need us to customize your banner, a layout service fee of $15.00 will apply when you:
    - Insert your own image(s) on the banner.
    - Change any details on a pre-designed layout. However, any text change requests are FREE of charge.

    Choose your option in the banner customization menu and the fee will apply at checkout.

Can you explain about shipping for orders?
    We ship orders through US Postal Service Priority Mail or Priority Mail EXpress.
    - Priority Mail takes 2-4 days.
    - Priority Mail Express takes 1-3 days.
    - 2 business day handling time is not included on the expected delivery times above.
    * Note that USPS delivery times are longer than normal due to the impacts of COVID-19.
I don't have a PayPal account. Can I pay with my credit or debit cards?
    Yes, you can pay with your credit or debit cards via PayPal.
How can I find a banner I ordered before on your site?
    If you know its item number or name, click on "Advanced Search" menu and type it in the box of search criteria and then click on "Search" button.
What kinds of font do you have for custom designed banners? What are file preparations for large format prints?
  • Recommended image resolution: 100 - 150 dpi
  • Color mode: CMYK
  • Available file types: any bitmap image files(TIF, TIFF, JPG, JPEG, PSD, etc), curved Corel Draw, EPS, PDF
How can I send you graphic files?
    Send us your files by email.
Are full color printed banners water resistant?
    Yes, they are.
Do you provide delivery services for local customers?
    No, we don't.
Do you ship worldwide?
    No, we don't. We ship to the U.S. only.
How to hem banners?
    All 4 sides will be hemmed using banner hemming tape for extra strength.


How do you package prints to ship?
    We package prints using hard mailing tubes or USPS Priority Mail boxes.